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Return to shopReturns + Exchanges
At Megaluxshop.com, your satisfaction is our top priority. We stand by the quality of our exclusive products and want you to be completely happy with your purchase.
Our Replacement Policy
We offer a convenient 24-48 hour return and exchange policy. This means you have 24 to 48 hours from the date you received your item to request a refund or instant replacement.
To be eligible for a return or exchange, your item must meet the following criteria:
Damage or Quality Issue: The product must have a clear quality issue or be damaged upon arrival.
Proof of Purchase: You must provide the original receipt or proof of purchase (e.g., your order confirmation email or invoice number).
How to Initiate a Return or Exchange:
Contact Us: To start a return or exchange, please contact our customer service team immediately via:
Email:
Phone/WhatsApp:
Online Chat: If available on our website.
Please provide your order number, the name of the product(s) you wish to return, and the reason for your return.
Assessment: Our team will review your request and may ask for photos or additional information to assess the product’s condition.
Return Authorization: If your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send your product back to us. Please do not send items back without an RA number, as they will not be accepted.
Packaging & Shipping: Securely package the item(s) in their original packaging, clearly marking the RA number on the outside of the package. You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
Refunds & Replacements:
Once our team reviews your request, we will notify you of the approval.
Refunds: If a refund is approved, it will be processed within the 24-48 hour timeframe to your original method of payment.
Instant Replacements: If you prefer an instant replacement or exchange due to a faulty or incorrect item, we will arrange for the new item to be shipped immediately. We will cover all associated shipping costs to make it right.
Damaged or Incorrect Items:
Please inspect your order immediately upon reception. If you receive a damaged, defective, or incorrect item, please contact us within 24-48 hours of delivery with photos of the issue. We will swiftly evaluate the problem and make it right by offering a replacement or a full refund, including any return shipping costs incurred by you.
Contact Us:
If you have any questions about our Return & Exchange Policy, please do not hesitate to contact us:
Address:
Email:
Phone/WhatsApp:
Website: